Planet X Industries LLC Privacy Policy

Effective Date: August 11, 2026

OUR COMMITMENT TO YOUR PRIVACY

At Planet X Industries LLC ("Planet X Industries," "we," "our," or "us"), protecting your privacy is one of our highest priorities. We are committed to handling your personal information responsibly, transparently, and securely.

Whether you request a quote, book our services, participate in an event, join our Partner Network, communicate with us by phone or text message, or visit one of our websites, this Privacy Policy explains how we collect, use, protect, and share your information.

If we make material changes to this Privacy Policy, we will update this page and revise the Effective Date shown above.

WHO WE ARE

This Privacy Policy applies to all services provided by Planet X Industries LLC, including:

PlanetXInd.com
PlanetXQuote.com
PartnerWithPlanetX.com
Booking forms
Quote request forms
Customer portals
SMS communications
Email communications
Social media platforms
Event registrations
In-person services

INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

Personal Information

Name
Email address
Mailing address
Telephone number
Mobile phone number
Event information
Billing information
Payment information (processed through secure third-party providers)
Communication preferences

Business Information

For business clients and vendors, we may collect:

Company name
Business address
Tax information
Vendor documentation
Insurance certificates
Business licenses

Event Information

To provide our services we may collect:

Event dates
Venue information
Guest counts
Music preferences
Production requirements
Wedding timelines
Floor plans
Scheduling information

Website Information

When visiting our websites, we may automatically collect:

IP address
Browser type
Device information
Operating system
Website usage statistics
Cookies
Analytics information

HOW WE USE YOUR INFORMATION

We use your information to:

Respond to inquiries
Prepare estimates and quotes
Schedule services
Manage events
Coordinate vendors
Process payments
Deliver contracted services
Provide customer support
Improve our websites and services
Send service updates
Send booking confirmations
Send appointment reminders
Maintain business records
Comply with legal obligations

With your consent, we may also send newsletters, promotions, and marketing communications. You may unsubscribe at any time.

TEXT MESSAGING (SMS)

If you choose to receive text messages from Planet X Industries, we may send messages regarding:

Appointment reminders
Booking confirmations
Event updates
Customer support
Service notifications
General conversational messaging regarding your requested services

Message frequency varies depending on your interaction with us.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any text message.

After opting out, you will receive one confirmation message and will no longer receive SMS messages unless you opt in again.

For assistance, reply HELP or contact us using the information provided in the Contact section below.

MOBILE INFORMATION PRIVACY

Planet X Industries respects your privacy regarding mobile communications.

Mobile information, including phone numbers, SMS consent, and text messaging originator and opt-in data, will not be shared with third parties or affiliates for marketing or promotional purposes.

Mobile information may be shared only with trusted service providers that support our business operations, such as SMS messaging platforms, and only to the extent necessary to provide our services.

Customer data is not shared with third parties for promotional or marketing purposes.

Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing mentioned elsewhere in this Privacy Policy excludes mobile opt-in data.

PHOTOS AND EVENT MEDIA

Planet X Industries may capture photographs or videos during public events for marketing, promotional, and portfolio purposes.

For private events such as weddings, we respect client preferences regarding the use of photographs and videos and will honor any written agreements restricting their use.

WHO WE SHARE YOUR INFORMATION WITH

We do not sell your personal information.

Information may be shared only with trusted service providers when necessary to operate our business, including:

Payment processors
Website hosting providers
Cloud storage providers
Scheduling software providers
Email service providers
SMS messaging providers
Production partners
Certified Planet X vendors
Affiliate venues
Professional advisors
Government agencies when required by law

Each provider is contractually required to safeguard your information and use it only for the services they perform on our behalf.

NO SALE OR TRANSFER OF CONSUMER DATA

Planet X Industries LLC does not sell, rent, lease, trade, or transfer consumer personal information, including SMS registration data, mobile phone numbers, or text messaging consent, to external organizations under any circumstances.

Information is shared only with trusted service providers supporting our business operations and only to the extent necessary to provide requested services.

DATA SHARING

Customer data is not shared with third parties for promotional or marketing purposes.

Mobile opt-in and SMS consent are never shared with anyone for any purpose.

Any information sharing described elsewhere in this Privacy Policy specifically excludes mobile opt-in data.

COOKIES

Our websites use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyze website traffic
Improve customer experience
Measure marketing performance

You may disable cookies through your browser settings; however, some website features may not function properly.

DATA SECURITY

Planet X Industries maintains administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

SAFEGUARDS AGAINST UNAUTHORIZED DATA SHARING

To protect your personal information, we maintain:

Role-based internal access controls
Staff privacy and security training
Secure password and authentication policies
Encryption where appropriate
Contractual confidentiality obligations with service providers
Technical safeguards designed to prevent unauthorized disclosure
Ongoing monitoring of systems and access permissions

Only authorized personnel with a legitimate business need are permitted to access customer information.

DATA RETENTION

We retain personal information only for as long as necessary to:

Provide requested services
Maintain accounting records
Comply with legal obligations
Resolve disputes
Enforce agreements

Information is securely deleted when it is no longer required.

YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict certain processing
Withdraw consent
Opt out of marketing communications
Request a copy of your personal information

To exercise any of these rights, please contact us.

CHILDREN'S PRIVACY

Our services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children without appropriate parental consent.

THIRD-PARTY WEBSITES

Our websites may contain links to third-party websites.

Planet X Industries is not responsible for the privacy practices or content of third-party websites.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically.

Any changes will be posted on this page with a revised Effective Date.

CONTACT US

If you have questions regarding this Privacy Policy, your personal information, or our SMS messaging program, please contact us:

Planet X Industries LLC

Website:
www.planetxind.com

Quotes:
www.planetxquote.com

Partner Network:
www.partnerwithplanetx.com

Email:
info@planetxind.com

SMS Support:
ryan.smith@planetxind.com

Phone:
(866) 817-2789

PLANET X INDUSTRIES LLC MESSAGING TERMS AND CONDITIONS

1. Messaging Program

The Planet X Industries messaging program consists of general conversational messaging to answer customer questions, provide support, confirm appointments, send booking updates, and communicate regarding requested services.

2. Opt-Out

You may cancel the SMS service at any time by replying STOP to any text message.

After sending STOP, you will receive a confirmation message indicating that you have been unsubscribed. You will no longer receive SMS messages unless you opt in again.

3. Help

If you are experiencing issues with the messaging program, reply HELP to any message or contact us directly at:

ryan.smith@planetxind.com

4. Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

5. Message Frequency and Charges

Message frequency varies based on your communication needs and requested services.

Message and data rates may apply according to your wireless provider's plan.

For questions regarding your messaging or data plan, please contact your wireless carrier.

6. Privacy

Please refer to the Planet X Industries Privacy Policy for complete details regarding how we collect, use, and protect your personal information.

Mobile phone numbers, SMS consent, and opt-in data are never sold, rented, shared, traded, or transferred to third parties or affiliates for marketing or promotional purposes.